How do I place an order, and what happens once I have placed an order?
To place an order, simply find the item you wish to purchase and add the item to your basket. Once the item is in your basket you can proceed to checkout. At check out you will need to enter your details (Details about you and where the item is going to be delivered to, please remember to enter your mobile number for tracking). You can then enter your payment details and place the order.
Once the order as been placed you will receive an automatic email from us, just to confirm the order. When the order has been processed and dispatched you will receive another email with your tracking details. It's that simple!
If you need any help at all please use our Contact Us page.
Do I get a tracking number?
Once you have placed an order and your order has been dispatched, you will receive an email from Kulani Home with your tracking number (applicable items only). We provide tracking numbers for the large majority of items. Due to the size of some items and couriers used, tracking may not be available. However, updates and arrangements will be made via telephone (especially for 2 man delivery teams of large items, eg Sofa's).
How long will it take for the item to arrive?
Shipping normally takes between 4 to 7 days (unless otherwise specified on the product page). Some circumstances are out of control like Covid-19, natural disasters, holidays, bad weather, etc. These may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time.
My purchase has arrived but it is damaged, what do I do?
Please email firstname.lastname@example.org or call us on 0800 246 5581, and have your order number ready.
You have the right to not accept the item from the courier if you believe the item was damaged in transit. Please inspect your purchase before you sign for it. If you find the item is damaged or has parts missing please notify us within 72 hours of delivery.
We do pack our products well, but unfortunately, sometimes items can get damaged in the post. Please do not accept damaged goods.
I have received my item but I have decided not to keep it. What should I do?
If you are not happy with an item and the item is not faulty, you must return it to us in its original condition (the condition in which it was sold) and original packaging no later than 30 days from the day the item was delivered.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you have purchased an item and you no longer wish to keep the item, you are responsible for paying your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return (if we arrange a collection) will be deducted from your refund.
If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee we will receive your returned item unless it is tracked and signed for.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Unfortunately items that are 'Sale' items cannot be returned.
What payment types do you accept?
At Kulani Home we accept all major credit and debit cards. The following payment types are accepted:
- Apple Pay
- Google Pay
- American Express
- Diners Club
- Shop Pay
I need further information, how?
Please email Heretohelp@kulanihome.co.uk or click here