FAQ's

To place an order, simply find the item you wish to purchase and add the item to your basket. Once the item is in your basket you can proceed to checkout. At check out you will need to enter your details (details about you and where the item is going to be delivered to, please remember to enter your mobile number for tracking). You can then enter your payment details and place the order. 

Once the order as been placed you will receive an automatic email from us, just to confirm the order. When the order has been processed and dispatched you will receive another email with your tracking details. It's that simple!

If you change your mind, or you are not happy with the item you can simply follow the information on our Refund Page and Returns Page. 

If you need any help at all please use our Contact Us page. 

At Kulani Home we accept all major credit and debit cards. The following payment types are accepted:

Visa, Mastercard, Paypal, Apple Pay, Google Pay, American Express, Discover, Diners Club, Maestro, Shop Pay.

ALL PRICES INCLUDE VAT (UK 20%)

We deliver to Mainland England.

All Orders over £29.99 are sent by Free Shipping.

Orders under £29.99 are shipped at a cost of £2.99

At Kulani Home, we send parcels with all of the reliable courier companies.

Different couriers are chosen depending on size, weight and the location the parcel is being delivered to. 

These companies include:

DHL, DHL Express, Hermes, Parcel Force ,Yodel,  FedEx, Royal Mail & DPD.

Some of our larger product’s ship via fully insured freight shipping that is different from ground shipping. By default, all ground and freight shipments will be delivered with curbside delivery. This means that the driver will deliver the shipment roadside or to the end of the driveway/curb. In some cases, adding a lift-gate service won't be possible, or the item(s) will be too large for a lift-gate due to the size of the package.

The driver has the right to refuse to use the lift-gate if he/she doesn't feel safe using it. In this case, it's the customer's responsibility to help the driver offload the package from the truck. Please be prepared that when delivering the order to your home or business, it is your responsibility to transfer the package(s) from the truck to your garage, home, or wherever you might want to store the package, and to assemble the product.

Shipping normally takes between 4 to 7 days (unless otherwise specified on the product page). Some circumstances are out of control like Covid-19, natural disasters, holidays, bad weather, etc. These may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time. 

Please check the delivery details on the product page of the item you are looking to purchase. This information is found below the 'Add to Cart or buy it now' button on each product. 

Shipping takes between 4 to 7 days. The Breakdown on shipping time for most items is 0 to 3 days handling time (excluding weekends and bank holidays) 3 to 4 days transit time (excluding weekends and bank holidays).

If you have any questions about delivery, please email us at Heretohelp@kulanihome.co.uk.

Once you have placed an order and your order has been dispatched, you will receive an email from Kulani Home with your tracking number (applicable items only). We provide tracking numbers for the large majority of items. Due to the size of some items and couriers used, tracking may not be available. However, updates and arrangements will be made via telephone (especially for 2 man delivery teams of large items, eg Sofa's). 

In the unlikely event your item does not arrive within the scheduled delivery time please contact us at heretohelp@kulanihome.co.uk with your order number and we will reply within 24 hours. We will investigate and solve the issue. Our customers are important to us and will want you to be happy with our service. We will keep you up to date with tracing your item but please allow us time to investigate the issue.

You have the right to not accept the item from the courier if you believe the item was damaged in transit. Please inspect your purchase before you sign for it. If you find the item is damaged or has parts missing please notify us within 48 hours of delivery.

We do pack our products well, but unfortunately, sometimes items can get damaged in the post. Please do not accept damaged goods.   

Please email heretohelp@kulanihome.co.uk, and include your order number and the nature of the problem. Will we respond within 24 hours and explain how we will resolve the problem. Remember, we are here to help!

If you have purchased an item and you no longer wish to keep the item, you are responsible for paying your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If the item is damaged or there are parts missing Kulani Home will cover the delivery costs.

If you are not happy with an item and the item is not faulty, you must return it to us in its original condition (the condition in which it was sold) and original packaging no later than 30 days from the day the item was delivered.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you have purchased an item and you no longer wish to keep the item, you are responsible for paying your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return (if we arrange a collection) will be deducted from your refund.

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee we will receive your returned item unless it is tracked and signed for. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Unfortunately items that are 'Sale' items cannot be returned. 

Please email Heretohelp@kulanihome.co.uk